Phones and Accessories:
Herkimer carries all of the latest models and accessories offered by Verizon Wireless including Motorola, LG, Samsung, Audiovox, Nokia and Kyocera.

Stop in to see the latest models and promotional pricing available. We offer a large selection of accessories at both store locations.

I Setting Up From Your Wireless Handset

1. How do I set up my Voice Mail?

Press *VM (*86) and SEND and then follow the set-up tutorial which will walk you through selecting a password and recording a voice signature and greeting for your Voice Mailbox.

If you hear a system greeting when you press *86 SEND, press # immediately to interrupt the greeting and follow the tutorial which will walk you through setting up your Voice Mailbox by selecting a password, recording a voice signature and selecting a greeting.

II Message Retrieval From Your Wireless Handset

1. How do I access my Voice Mail to retrieve messages?

Press *VM (*86) and SEND to access your Voice Mailbox. Follow the prompts to enter your password and retrieve your messages. Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

Prepay customers: Press *VM (*86) and SEND to access your Voice Mail box. Follow the prompts to enter your password and retrieve your messages. (Airtime usage applies for Voice Mail retrieval in most areas). Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

NOTE: Not available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Verizon Wireless is not liable for missed voice mails, or deletions of voice mails from your Voice Mailbox, even if you've saved them.

III Password Reset

1. If I forget my Voice Mail password, how can I get it reset?

From your wireless handset: Press *611, SEND (airtime free) or call (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated customer service menu . Selection option #2 (To Reset your VM password) and then press 1 when prompted for the password reset menu. You will be asked to enter your 5-digit billing zipcode and you should then follow the prompts for security verification and resetting the password.

Prepay customers Voice Mail reset:
From your wireless handset: Press *611, SEND (airtime free) to reach one of our service centers.

Or call (866) 837-3387 from any phone to reach prepay customer service.

NOTE: Not available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Verizon Wireless is not liable for missed voice mails, or deletions of voice mails from your Voice Mailbox, even if you've saved them.

Optional Services for Calling Plans

V CAST* – (Not Available on Push-to-Talk Plans) – Enjoy video clips of the latest news, sports, weather and entertainment; play dynamic 3-D games; and get unlimited access to Mobile Web 2.0. Available only on V CAST-capable phones.

Get It Now* – Download games, ring tones, wallpaper and other cool stuff from your wireless phone.

Unlimited IN Messaging (TXT-PIX-FLIX) – Other TXT and PIX/FLIX Messaging bundle plans available.

Mobile Web* – Read and send e-mail and view the latest Web content such as news, weather, sports and much more.

International Long Distance* – Reach family, friends or business associates overseas from anywhere in the National Enhanced Services Rate and Coverage Area at rates as low as $0.49 per minute.

* Restrictions May Apply. Please visit our office for details.

Ringback Tones
With Ringback Tones from Verizon Wireless, when your friends dial your number, they’ll hear music that you’ve selected instead of the standard ring, right up until you pick up. Add a little fun to your incoming calls with Ringback Tones.
On the Web:
• Go to the Ringback Tones tab to view available tones.
• Click on the headphones icon to preview tones.
• Click on the shopping cart icon to purchase tones.
• Click on the “My Settings” to assign your new tone to any callers you choose.
• Set up alerts to get a TXT message when new tones from your favorite artist become available.

Purchase Ringback Tones:
• $0.99 per month
• $1.99 one-time charge per tone (12-month license, 20-tone max)

From your handset:
• To subscribe to Ringback Tones, send a TXT message to 728 (RBT) with “RBT” in the message.
• To have a list of tones available for purchase sent to your Verizon Wireless handset, send a TXT message to 728 (RBT) with “List” in the message.
• To purchase a tone, send the song ID code as a TXT message to 728 (RBT).

Get Started – On the Web:
• Go to the “Get Tones” section of Get It Now® at www.verizonwireless.com/getitnow/ringbacktones.
• Click on the “Register” link, enter your Verizon Wireless phone number and click the “Send” button to register.
• Enter the temporary password that will be sent to your handset, choose a new password and click “Save”.
• Accept the terms and conditions, and you’re set!

Forwarding Calls
Forward your calls to another phone number, including your home or office number. Your wireless phone will not ring until you deactivate the service. Airtime applies to forwarded/transferred calls even if you send the call to wireline telephones. When forwarding calls to phone numbers outside your local calling area, you’ll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls.
• *71 – Activate Conditional Call Forwarding (No Answer / Busy Transfer)
• *72 – Activate Immediate Call Forwarding
• *73 – Deactivate all Call Forwarding

Call Waiting
To Initiate Call Waiting:
When you're on the line and a second call comes in, you'll hear a tone to let you know you have another call. When that happens, you have three choices:

1) Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call: Press SEND again. To switch between the two calls: Press SEND.

2) Or, end the first call by asking the first caller to hang up. This automatically connects you to your waiting call.

3) Or, ignore the Call Waiting tone. After 30 seconds, the waiting caller will hear a message indicating that you're not available, or will be forwarded to your voice mailbox if you subscribe to a messaging service.

To Cancel Call Waiting:
Before a call, dial *70 + the 10 digit number you are calling + SEND.

411 Connect
Directory assistance with automatic call completion. An operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Simply press 4-1-1 and SEND from your handset. $1.49 per call plus airtime.

Roadside Assistance
Roadside Assistance follows your wireless phone, so emergency help is always easy to reach. You’re covered anywhere in the U.S. and Canada – whether you’re in your own car, a friend’s vehicle, or a rental. You can even lend your wireless phone to a friend or family member, and they’ll be covered, too. Your wireless phone simply needs to be at the scene of the breakdown.

Your safety doesn’t get any simpler and more convenient than this. Only $2.99 per month; your coverage becomes effective two days following your enrollment into the program. Additional fees may apply for certain services. Roadside Assistance offers a very affordable way to drive with peace of mind.

All service events limited to a maximum of $50, except for extricating/winching, which is limited to a maximum of $100. Towing is limited to 10 miles (or to the tower’s facility, whichever is closest).

Battery Boost
A battery boost will be provided by a service provider in an attempt to start the vehicle.

Tire Service
If the vehicle's spare is inflated and serviceable, it will be installed to replace a flat tire.

Fuel Delivery
Up to three (3) free gallons will be delivered to the disabled vehicle with an empty tank to enable the driver to reach the nearest open service station.

Lockout Service
If the keys are locked inside the vehicle, a service provider will attempt to gain entrance. If the keys are lost or broken and the service provider cannot gain entrance to the vehicle, locksmith service up to $50 will be provided. In cases where the vehicle cannot be made operable, towing will be provided in accordance with the towing provision.

Mechanical Adjustments
Minor/temporary adjustments, including tightening belts and checking hoses and fuses, may be made by a service provider in an attempt to enable the vehicle to operate safely under its own power.

Extricating/Winching
A vehicle will be extricated/winched (by a service provider with standard service equipment) when it can be safely reached from a normally traveled or established thoroughfare. The subscriber will be notified of any charges exceeding $100 and will be responsible for settling charges in excess of $100 directly with the service provider.

Towing
When a vehicle will not start or cannot be safely driven, it will be towed to the service provider's facility rendering the service, or a maximum of 10 miles in any direction from the point of disablement, at no additional charge. The tower may provide additional towing mileage at the program subscriber's request and following tower's disclosure of the applicable rates, charges and conditions. Unless prohibited or limited by local or state regulation, program subscriber shall pay for the additional towing mileage at the time the service is rendered as directed by the service provider.